Privacy Policy

Name: Austin Drain Pros
Address: 100 Congress Ave, Suite 300, Austin, TX 78701, Austin, TX, US
Telephone: (512) 555-0199

Last updated: January 2025

Austin Drain Pros respects your privacy. This policy explains what information we collect when you visit our website or use our services, how we use that information, and what choices you have. We are a local drain cleaning company serving Austin, TX, and we handle your data with the same care we bring to your plumbing.

Information We Collect

We collect information you give us directly, such as your name, phone number, email address, and service address when you request a quote, schedule an appointment, or contact us. We also collect information automatically when you visit our website, like your IP address, browser type, and pages you view. If you call us at (512) 555-0199, we may record the call for quality and training purposes.

How We Use Your Data

We use your information to provide drain cleaning services, respond to your inquiries, process payments, and send appointment reminders. We may also use it to improve our website and send occasional service-related messages (like seasonal drain maintenance tips). We do not sell your personal information to anyone.

Cookies and Analytics

Our website uses cookies – small text files stored on your device – to remember your preferences and help us understand how visitors use our site. We use Google Analytics to see which pages are popular and how people find us. You can disable cookies in your browser settings, but some features of our site may not work as well.

Third-Party Tools

We share information with trusted third parties only when necessary: payment processors to handle transactions, email providers to send messages, and analytics services to track website usage. These partners are contractually bound to keep your data secure and not use it for their own purposes.

Data Retention

We keep your personal information only as long as needed to provide our services, comply with legal obligations, or resolve disputes. For example, we retain service records for several years for warranty and tax purposes. After that, we delete or anonymize the data.

Your Rights

You have the right to know what personal information we hold about you, to request a copy, to ask us to correct any errors, and to request deletion of your data (subject to legal requirements). To exercise these rights, contact us using the details below. We will respond within 30 days.